AT WNDO, we want you to know that we are committed to protect the privacy and security of any personal information we receive or collect from you. We also believe in transparency and committed to inform you about how we treat your personal information.
This privacy policy (“Privacy Policy”) describes how we collect, use, process, share and protect your personal information you trust us with when using our Website, Mobile Application, features or other Services. It also describes your data protection rights, including your right to object to some of the processes we carry out.
By personal information, we mean information, which personally identifies you, or information that can be reasonably linked to your personal information.
PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AND THE RELATED CHOICES AND RIGHTS AVAILABLE TO YOU. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, DO NOT ACCESS OUR DIGITAL PROPERTIES OR USE OUR SERVICES.
We reserve the right to amend, update, adjust or otherwise delete any part of this Privacy Policy at our sole discretion. Therefore, we encourage you to review it periodically.
WNDO and its affiliates (“WNDO”, “we”, “us”, or “our”) act as the data controllers for the personal information we collect in connection with Users’ (“Users”, “you” or “your”) access and use of WNDO Services.
We are committed to protecting your privacy and personal information. We take seriously our responsibility to hold your personal data securely and confidentially.
WNDO collects personal information: (a) that you provide us, (b) created during your access and use of our Services, and (c) from other sources and third parties.
We collect and store any information that; (i) you register on our digital properties when you create a user account, order or purchase our Products or use our Services; or (ii) when you visit our retail stores scattered across Egypt. This includes your name, email address, date of birth, contact number and place of residence.
We collect your personal information each time you interact with us through our digital platforms. It is the type of Information created and collected during your use of our Services or interactions on our digital properties.
We use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, in our stores, and on our mobile application, the performance of our marketing efforts, and your response to those marketing efforts. This allows us to provide you with a personalized experience regardless of how you interact with us.
This includes content interaction information, such as content downloads, streams, and playback details, IP address, device data and operating system, usage data, location data, date and time, and referring URLs.
You can choose not to provide certain information, but then you might not be able to take advantage of many of our Services.
Whenever you interact with us or with third parties that use our Services, we collect information from publicly accessible sources and service providers on an anonymous basis, such as cookies and other technologies, to improve the accuracy of our records and increases the relevance of our marketing. To that end, we collect and store certain types of information, such as Media Access Control (MAC) address, click stream information, device type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, time and date, advertisements clicked on or scrolled over, and hardware/software information.
We also allow third-party companies to place tags on our digital properties once approved through our tagging process. The tags may collect information from your interactions with us. Our Privacy Policy does not cover the privacy and security practices employed by third-party companies. Please contact these third party companies directly for more information about their privacy policy and your choices regarding the tags and the information collected thereby.
WNDO uses and collects your personal information to pursue our legitimate interests which do not override your interests or fundamental rights and freedoms, such as:
We perform the above activities because they are necessary; (i) to fulfill our obligations towards our users or partners under our Terms of Use or other agreements to which we are a party, or (ii) to achieve a legitimate interest of WNDO, its users and partners.
You have the right to withdraw your consent at any time to the use and collection of your personal information, by retracting or withdrawing your consent. However, we will not be able to provide you with the full range of our Services and you will not be able to access certain aspects or features associated therewith. You understand that the withdrawal of your consent does not affect the lawfulness of processing carried out before the withdrawal of your consent.
You understand that WNDO do not sell or rent any of your personal information to third parties in the normal course of doing business. We will only share your personal information with third parties in accordance with this Privacy Policy. This includes:
Except for the purposes set-forth in this Privacy Policy, we will not sell, rent, disclose or share your personal with any third parties.
With respect to comments, reviews, ratings and other User Content you choose to share on our Platform, you hereby expressly consent, and irrevocably authorize us to, use such content in accordance with the terms of our Clients’ terms of use and this Privacy Policy.
Subject to the terms of applicable laws and regulations, you understand that we may transfer, circulate, relocate, display, disclose, send or share your personal information which is collected, stored and/or processed by WNDO, to a third party operating outside of Egypt.
You understand that we may not transfer, make available, record, store, circulate, relocate, share, publish, use, display, send, receive, retrieve or process your personal information inside the Arab Republic of Egypt to outside or vice versa, except in accordance with the terms and covenants stipulated under Data Protection Law No. 151/2020.
We want you to understand that we adopt and implement appropriate technical, security and safety measures and organizational precautions to prevent unauthorized access to, misuse, damage, alteration or manipulation of your personal information through any illegitimate procedure.
When we collect your personal information, we will store it on our secure servers, use encryption technologies, and industry standard practices to protect that information.
Notwithstanding the foregoing, you understand that the internet is not a secure medium and no e-commerce solution, website, mobile application, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse. To that end, you shall:
Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements used to remember your browser or device during and across visits.
We and our affiliates, partners and other third parties use cookies and other identification technologies on our digital properties, email communications, advertisements, and other online services.
We do so for a number of purposes, including: authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertisements and marketing campaigns, analyzing site traffic, and generally understanding the online behaviors and interests of users who interact with our Services. Other tracking technologies are also used which are similar to cookies. This can include pixel tags and tracking URLs. All these technologies are collectively referred to in this Policy as “Cookies”.
The types of Cookies that we use and the purposes for which they are used, are set out below:
Strictly Necessary | These cookies (including local storage and similar technologies) are essential to enable you to use our Services, so we can show you the appropriate experience and features and to edit your account settings. They may also provide authentication, site security and help localize the language based on the geography of your visit. |
Site features and Services | These provide functionality that help us deliver our Products and Services. For example, cookies help you log in by pre-filling fields. We may also use cookies and similar technologies to help us provide you and others with social plug-ins and other customized content and personalized experiences. |
Analytics, Performance and Research | Used to understand, improve and research Products and Services. For example, we may use cookies to understand how you are using site features, and targeted audiences for feature testing. We may use these technologies and the information we receive therefrom to improve and understand how you use and interact with our website, application, ads, Products and Services. |
Advertising Cookies | Used to deliver relevant ads, track email marketing or ad campaign performance and efficiency. This helps us serve you ads that may be interesting to you on other websites. Similarly, our partners may use a cookie, attribution service or another similar technology to determine whether we have served an ad and how it performed or provide us with information about how you interact with them. |
Social Media Cookies | These cookies allow you to share what you’ve been doing on our website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work. |
Pixel tags:
| Also “clear GIF” or “web beacon”. When you visit our digital properties, these help generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular device visits a particular page. They are used to, among other things, track the actions of users of our services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of our services and response rates. If you turn off cookies, the pixel tag will simply detect an anonymous website visit. |
You understand that we retain your personal information until it is no longer necessary for the purposes for which it has been originally collected. This means that we retain different categories of data for different periods depending on the type of information, to whom the information relates, and the purposes for which it has been collected.
When determining the appropriate retention period, we consider the risks of deletion, our contractual, legal and regulatory obligations, internal data retention policies and our legitimate business interests as described in this Privacy Policy.
If however we decided to retain your personal information after the satisfaction of its legitimate purpose, your personal information will be retained on a secured and anonymous basis.
You reserve the right to object to or retract your consent to the collection, storing and processing of your personal information with a request submitted to WNDO on our platforms whether website or mobile or send email at info@wndo.com and the request shall be processed as soon as possible
Subject to the conditions prescribed in applicable laws and regulations, you shall reserve the right to: (i) access, rectify or request erasure of your personal data; and/or (ii) ask us to restrict or stop processing, sharing, circulating or transferring your personal information to other third parties.
Communications relating to newest ads and features
If you do not wish to receive promotional communications, emails, SMS or telephone calls regarding the newest features and advertisements, please contact our Support Team to opt-out.
You also have the ability to unsubscribe from promotional emails via the unsubscribe link enclosed at the bottom of the promotional mail/SMS.
Location Data
You may prevent your mobile device from sharing your location data by adjusting the permissions on your mobile device or within the relevant app.
Stop collection and processing of your personal information
If you wish to stop all collection and processing of your personal information, you may deactivate or delete your user account on our digital properties and refrain from accessing our platform or using our Services.
You can stop all further collection of information by uninstalling our mobile application by using the standard uninstall process available at your mobile device.
Following the deletion of your account, we will delete your personal information, unless they shall be retained due to various reasons, such as, legal or regulatory requirements, safety, security, and fraud prevention purposes, or due to an issue relating to the your account in particular, such as an outstanding credit or an unresolved claim or dispute.
Note: If you uninstall the mobile application from your device without deleting your account, your user account will continue to exist and your personal information will continue to be collected, stored and processed. Further, you re-install the application once again; we will be able to connect your IP address with previous transactions and activities carried out on your user account.
If you have any questions about this Privacy Policy, or would like to make any requests as described hereunder, please contact us through the link set-forth at the bottom of our webpage, via mail at: info@wndo.com, or contact our Support Team at contact us.