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Usage Tips

You can help build customer trust in your business by providing clear and detailed information about your policies.
Take into account that your return policies must be at least as favorable to buyers as Wndo return policies.
Listing products in the right categories and with the correct information is critical for good customer experience and strong seller performance.
Wndo customers expect their products to be well-packaged and to arrive on time.
The product title, image, and details must be specific to the product itself, not to any individual product or seller promotions. Ensure that the product detail page outlines any additional items that are essential to the function of the product.
Set up your sale pricing, and promotions in product pricing section; don't include any of this information in your product details section.
Wndo's refund policies allow for the return of new and unopened items within 14 days of delivery for a full refund. You are required to accept those returns and provide a refund, in accordance with Wndo Returns Policy.

Provide the business name that will be displayed on Wndo so that customers remember your store.
Make sure your business contact information is current (email and phone number, if available) so that we can contact you, if necessary.
Keep credit card and bank account information current for payments and settlements.
Provide shipping and return policies to help build customer trust.
Provide information about the specific product only.
Keep it short, but include critical information.
Show only the product that is for sale, with no accessories — what the buyer will actually receive.
Avoid blurry pixelated images. The product and all its features must be clearly visible
The product must fill at least 85% of the image area.
The image format must be JPEG (.jpg), TIFF (.tif), or PNG (.png). JPEG is preferred.
Check your seller account daily for new orders.
Schedule order reports to track orders and order information.
Fulfill all orders within the promised lead time and shipping windows and ship exactly what you listed for sale.
Respond promptly to buyer questions.
Note that customers have come to expect the same level of customer service from sellers that they receive from Wndo. If you don't meet that standard, you may have to deal with some unsatisfied customers.
Be courteous and patient with customers when they request information, returns, or refunds.

Including website URLs in product feeds, business name, or other company information that might refer customers to your website or a third-party website.
Marketing information, promotions, or any other information that is not descriptive of the product itself (for example, "x% off", marketing messages, seller URL, or seller name in the title, promotional phrases, such as "free shipping", "100% quality guaranteed").
Showing accessories and props that are not sold with the product.
Lifestyle pictures for the main image that show, for example, people using the product.
A single image displaying multiple colors or views of the product.
Colored backgrounds.
Borders, watermarks, text, URLs, seller logo, or name on the images.
Line drawings or artistic representations.
Graphics, illustrations, or animated images are not allowed.
Relying only on email notification — emails can get lost or be deleted.
Including any marketing or promotional materials within the packing materials.
Bribing customers for positive feedback.
Using customer communications for marketing purposes, or directing buyers to your own website or a third-party website in your emails.