The present Terms & Conditions are designed to inform you of your rights and obligations when using WNDO’s services.
Wndo for business solutions (“WNDO”) operates as an e-commerce marketplace consisting of a website (“Website”) and mobile application (“Mobile Application”) (together “Platform”), with supporting logistics and payment infrastructure, for the sale and purchase of household appliances, mobiles, electronics, IT products and other products (collectively the “Products”) in the Arab Republic of Egypt.
The Present Terms and Conditions (“Platform Terms of Use” or “Terms”), together with the privacy policy (“Privacy Policy”), incorporated herein by reference, which describes how WNDO (“WNDO”, “we”, “our” or “us”) uses the information and data the user (“you”, “yours” or “User”), share with us shall govern your access and use of our services (“Services”).
By checking the “I Agree” button, you hereby acknowledge; (i) you have read the Terms and Privacy policy; (ii) you agree and consent to be bound by the Terms and Privacy Policy as they constitute a legally binding agreement between you and WNDO; and (iii) you expressly instruct WNDO to communicate specific information about you and your account to third-parties in accordance with the Privacy Policy.
You accept that we shall reserve the right at our sole discretionary power to change, add, modify, alter, amend or remove the Terms or any of its features, in whole or in part, without any obligation to notify you. Further, we may update the Terms to reflect changes in, among other things, laws, regulations, rules, technology, systems use, and availability of Third-Party’s Content. We will post the newly amended version of the Terms on our Platform. Amendments shall be effective upon being published on our Platform. you hereby accept that your continued use and access of our Services after amendments have been posted constitutes your binding acceptance and consent to be bound by the Terms in its amended version.
We reserve the right to suspend or discontinue your use and access to our Service, restrict or terminate the availability of certain Services to you, or delete your account in case we have a reason to believe (in our discretion) that you violated any of the Terms. You agree that any termination or cancellation may be effected without prior notice, and that we shall not be liable to you or any other person for such suspension or termination of you access to, or use of our Services.
Eligibility & Registration
In order to become a member of our Platform, you must be at least 18 years of age and resident in Egypt. If you are a minor and wish to purchase from our Platform, please have a parent or legal guardian to make the purchase for you.
If you are using our Services on behalf of another legal entity, you hereby warrant that you have the legal authority to bind such entity to the Terms and conditions herein, and that you and such entity shall comply with all applicable laws relating to online trading. If you do not agree with any provision of the Terms, or you are not authorized to accept these terms and conditions on behalf of the entity you represent, please do not access or use our Services.
In order to register as a member, you will be required to provide us with your email address, contact number, username and password (“Registration Information”) to create and manage your account. You represent and warrant that your Registration Information shall be true, current, accurate, complete and updated, and to maintain it that way at all times. You accept that in the event the Registration Information disclosed by you have been proven to be inaccurate, false, incomplete or outdated, WNDO, without prejudice to any other rights or remedies to which WNDO may be entitled, shall reserve the right to suspend, delete your account or restrict your access and use of our Services. More to, you will be solely responsible and liable for any and all loss, damage, and additional costs that we may incur as a result of your submission of any false, incorrect or incomplete information, or your failure to update your Registration Information.
Further you acknowledge that you will not register under a false name or attempt to impersonate any other person’s Registration Information. Such fraudulent conduct constitutes a violation of the Applicable Law, and will entitle WNDO to indefinitely suspend, limit or withdraw your access and use of our Services, and/or take such further steps as we deem necessary including without limitation filing a legal action against you.
Login Credentials
You will be responsible to protect and safeguard the confidentiality of your username and password (“Login Credentials”), and you may not disclose such to any third-party except for your authorized users. You will be responsible before WNDO for all activities occurring under your account whether or not you authorized such activities. You must notify WNDO immediately if you have a reason to believe that the security and integrity of your account have been compromised. You understand that you will be liable before WNDO against any and all losses, damages or liabilities whatsoever resulting from the disclosure of your Login Credentials to any third-party. you also understand that we will not be responsible for any and all losses or damages incurred by you resulting from your account being hacked or your personal information being disclosed to any third-party.
You understand that you may not; (i) access another user’s account or use its personal information without its prior express consent; (ii) transfer or assign your account to another person without our prior written consent; or (iii) register more than one account. Otherwise we may freeze or put a hold on both accounts, or delete either one of them.
You acknowledge to provide WNDO, as may be requested by us from time to time, with valid and authentic supporting documents attesting your identity, the identity of the entity you represent or to ensure that such entity is in fact duly authorized to practice its business in Egypt. Failing to do so, WNDO shall reserve the right to suspend or delete your account, and/or restrict your access and use of our Services.
We shall be entitled to delete unconfirmed accounts or accounts that remain inactive for an extended period of time. Further, WNDO may, at its discretion, reject or terminate the provision of our Services to any of our Users, without any liability on the part of WNDO.
Subject to your compliance with the Terms and registration as a member, we will grant you a limited, non-exclusive, non-transferable and revocable license to access and make personal and non-commercial use of our Services in consistency with the Terms.
Communications & Promotional e-mails
By registering as a member on our Platform, you hereby accept to receive e-mails or text messages or whatsapp or any other program, regarding newest changes, features or promotional activities. further, you accept that such e-mails or text messages communicated to you electronically shall satisfy any legal requirement that such communications be in writing. You can always opt out of receiving such e-mails or whatsapp messages by clicking on the link at the bottom of every promotional e-mail.
Products Liability
WNDO is an online platform allowing you to purchase the Products sold by Vendors through us by displaying it on our Platform, and that even though we accept the purchase and collect the payment of Products on behalf of Vendors, we are not a party to the purchase transaction existing between you and the Vendors.
It is very important for you to understand that our Platform offers you the opportunity to purchase Products owned by the Vendors. Therefore, any warranty on any Product sold by Vendor through WNDO will be governed by the terms of business of the Vendor of such Product.
WNDO shall not be responsible for Unsatisfactory or delayed performance from the Vendors, and has no control over, and makes no representation, whether express or implied, with regard to the availability, quality, safety, merchantability, durability, performance, suitability or fitness of our Products for any particular purpose. Therefore, you agree to release and forever discharge WNDO, its affiliates, officers, representatives, partners and agents from any and all claims, obligations, liabilities, disputes, demands, damages, losses or causes of action, of any nature, you have now or may have in the future, arising out of, or in connection with, the use and access of our Services.
Further, you acknowledge that except in the event it has been proven that such damage is attributed to WNDO’s negligence or willful misconduct, that such damage could have been prevented by WNDO or that WNDO have knowingly abstained from informing you of the likelihood of such damage, WNDO shall not be held liable for damages or losses, whether in person or in property, suffered or incurred by you, arising out of, or in connection with, the purchase, possession or use of any Product. Any defect in the Product material, design or workmanship shall be assumed by the Product’s respective Vendor.
Our Content
All content found on our Platform, including page headers, custom graphics, button icons, scripts, descriptions, presentation, arrangement, coordination, enhancement, and other information in text, graphical, video and audio forms, images, icons, software, designs, applications, data, and other elements available on or through the Platform (collectively “Our Content”) is the exclusive property of WNDO, its suppliers and licensors, or its respective Vendors, and is protected by copyright, trademark, patent and other proprietary rights and laws. Moreover, we and our licensors retain all ownership and intellectual property rights in and to the Services. You are hereby granted a limited, non-exclusive, non-assignable, non-transferrable license to access our Content and use our Services for your lawful and personal use only. You may use the Platform only in the manner described expressly herein, and subject to all applicable laws and regulations. All creation of derivative works, reproductions, imitations, modifications, publications, digital transmissions, incorporation into another website or platform, or otherwise using the Platform for any purpose or in any manner not expressly consented to herein is extremely prohibited.
You may not dissemble, decompile, reverse-engineer, attempt to derive the source code of, decrypt, modify, alter, scrape, frame, reproduce, upload, transmit, adapt, improve, enhance, update, remove, delete, add to, publish, transmit, sell, resell, create derivate works of, manipulate, exploit our Content in any way, or use it in a purpose for which it was not designed, intended or expressly authorized by WNDO.
Any collection or use of our Content, including downloading, or using of data mining, robots, or similar data gathering and extraction tools are extremely prohibited.
You may not copy, modify, or distribute our Content, or otherwise infringe our Platform copyrights and/or trademarks in any way;
WNDO trademarks and logos may not be used in connection with any Product that is not WNDO’s Product or in any manner that disparages or discredits WNDO.
WNDO shall reserve the right to suspend or delete your account and take all legal actions against you if you commit any act that may compromise the integrity and security of our Content or infringe upon the intellectual property rights of WNDO, its respective Vendors or licensors, or the personal information of our users.
Restrictions of Use:
You hereby represent and warrant that while using our Platform, you will not commit or attempt to commit any act that might compromise the integrity, security, performance, proper-working, availability and accessibility to our Platform, including, without limitation:
WNDO shall suspend, prohibit, block your access to our Platform, and/or take all legal actions against you to the fullest extent permitted by law. If you commit any of the aforementioned restrictions of use, and/or violate the Terms or Privacy Policy.
Our failure to require the performance of any of these Terms, or to exercise our rights or remedy consequent upon the breach thereof by you or any other user, shall not be considered any waiver of our rights or any subsequent enforcement of such terms or obligations or be deemed a waiver of any subsequent breach.
Users Obligations
You must pay for the Purchase Price of the Products you ordered, together with shipping charges. In case you did not pay your financial obligations within 7 days You accept and hereby irrevocably authorizes WNDO to deduct any pending or outstanding fees from your Wallet, without prior notice. In case the funds in your Wallet were insufficient to pay your dues, we may suspend or delete your account temporarily or indefinitely, noting that the suspension and/or deletion of your account does not exonerate you from your liability before us for such unpaid dues. Further, WNDO shall reserve the right to take legal action against you for the remainder of the fees and charges due to WNDO.
You can request to cancel the order only in the event that the order has not yet been confirmed, and it is still under processing. You will have to create a request for return and cancellation which shall be reviewed and confirmed by WNDO within reasonable times.
Return & Refund Policy
Once a Product has been delivered to a User after purchase from the Platform, any return of Product by a User shall be governed by and subject to the terms and conditions set out under this Return and Refund Policy. The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s).
You may cancel or modify your purchase order within 7 days from placing such order, whether by logging into your account and request the cancellation of your order.
You may return or replace the Product you received (without cause) and you will receive the refund of the purchase price advanced to WNDO, provided that:
You may return or replace the Product you received if the Product is damaged, shows a technical problem, manufacturing defect or cannot be used in its intended purpose, and you will get refunded of the Purchase Price and shipping expenses, provided that:
If the Product you received is damaged or cannot be used in its intended purpose, we advise you to head to the Product’s technical agent in Egypt immediately, and request the issuance of a report attesting the existence of such damage or defect. In such case, you will be entitled to receive the refund of the full purchase price, charges and shipping expenses.
Please note that:
You understand that except when WNDO is the technical agent of the Product in Egypt, the Product’s manufacturer shall be responsible if the Product you received did not comply with the descriptions and specifications displayed on our Platform. WNDO hereby disclaims any representation or warranties with respect to the accuracy, completeness, reliability, suitability, non-infringement or fitness of such descriptions or specifications for a particular purpose.
Further we hereby disclaim any warranties, whether express or implied, that the Products shall be free of substantial defects or that Products shall function properly for a reasonable period of time.
You understand that you will lose your right to return/exchange a defective Product if; (i) defect is attributed to negligent storing, or misuse of the Product; (ii) defect is caused by circumstances occurring following the receipt thereof; or (iii) if the gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect;
We reserve the right to reject any exchange or return request made by you if it does not fulfill any of the abovementioned requirements.
Third-Parties Links
Our Platform contains links to other third-party websites that may be of interest to you. Such links are provided solely for informational purposes only. When you click on these links you will leave WNDO Platform and will be redirected to another site. These sites are not under the control of or supervision of WNDO at any time. WNDO makes no representations or warranty regarding the accuracy of information contained therein or suitability of their content for any particular audience. We are not an agent for these third parties nor do we endorse, recommend, guarantee or approve any of their products, services, opinions or content.
When you click on such third-parties link, you do so at your own risk. You agree that you will not make any claim against WNDO, in relation with, or connecting to your use of other businesses or sites owned and operated by third-parties.
Please be aware that the security and privacy policies of these third-party sites may be different than ours. Therefore, if you have any questions or concerns about the products and services offered on such third party websites, please contact the third party directly.
Disclaimer of Warranty
Privacy Policy
In performing the Services, WNDO shall comply to WNDO Privacy Policy available (Here), and incorporated herein by reference. Our Privacy Policy describes how we collect, use and process your personal information you share with us throughout the provision of our Services.
WNDO will protect your personal information in accordance with the applicable laws and regulations, and we shall take all administrative, physical and technical measures to protect and safeguard your personal information.
We reserve the right to amend, alter or modify the provision of our Privacy Policy at any time, without any liability towards you or any other person, by making the amended version accessible through our Platform. Every time you access and use our Services, you consent to our using, collecting and processing your personal information in accordance with our Privacy Policy as it then reads. Hence, we advise you to check the terms of our privacy policy regularly.
You understand that when you place an order on our Platform to purchase a Product, we shall share your personal information with the Vendor of such Product, that WNDO hereby disclaims any liability or responsibility with respect to any disclosure or misuse of your personal information by the Vendors, sub-contractors or any third-parties.
General Terms
In order to benefit from our Warranty Services:
The warranty period applies to products or goods that have been replaced or repaired according to the remaining warranty period of the products being replaced or repaired.
Used products:
You acknowledge that Windows offers used products, whether to a legal person or a natural person, and you acknowledge your knowledge and express consent that the used products do not have a warranty, and you bear all risks and defects when purchasing them, and you have no right to return to Windows in any way. To indemnify or claim any guarantees or compensation.
You have the right to request the return of the used product, provided that you submit the request, either on the WNDO website or application, within 24 hours from the date you received the product, as indicated in advance with the terms and conditions.
Durable Products Warranty
If you have purchased a durable Product, you are granted a two-year warranty period following the Product receipt. In the event a defect has manifested itself within the warranty period, you may seek Product’s replacement, return and refund or repair without any additional charge or expense on your part through our certified service centers.
You acknowledge that the foregoing shall constitute your sole and exclusive remedy available to you for any and all damages and losses, suffered or incurred by you, arising out of, or related to, any defect in Product’s material, design or workmanship, or otherwise the breach of WNDO’s representations, warranties or liabilities. To the fullest extent permitted by law, neither you nor any person will have any entitlement, remedy or recourse, whether in contract, tort or otherwise outside of the foregoing, and that you agree and acknowledge that all of such remedies, entitlements and recourses are expressly and irrevocably waived and released by you.
Indemnification
You agree to indemnify, protect and hold WNDO harmless against any and all damages, losses, liabilities, claims, penalties, cost and expenses, incurred or suffered by us, arising out of, or in connection with, whether directly or indirectly, your use and access of our Services or any breach or violation of the Terms or Privacy Policy.
If we have a reason to believe that you have acted against the Terms, Privacy Policy or guidelines, we will suspend your use and access of our Services and/or indefinitely delete your account from our Marketplace and/or take any other action that we see fit on a case-by-case basis. You accept and undertake to refrain from taking any action with the perceived intention of trying to exploit, undermine or circumvent our suspension and/or deletion of your account.
In the event we terminate or suspend your access and/or use of our Platform, you will continue to be liable before us for all acts committed prior to the suspension and/or deletion of your account, and anything connected with, relating to, or arising therefrom.
Use of Names
You acknowledge that WNDO tradename, trademark, logo, copyright, patent or any other proprietary rights, any variations thereof, together with any other rights associated thereto is the valuable property of WNDO, and that you may not use or exploit such right or any derivative or variation thereof by any mean without the express prior written consent of WNDO.
The violation of the foregoing shall cause WNDO irreparable damage, and shall be deemed to constitute a violation of the intellectual property rights of WNDO, entitling the latter, in addition to any other remedy to which WNDO is entitled at law or in equity, to an injunction, specific performance and/or seek equitable relief against such act before a court of competent jurisdiction.
Waiver
The failure of WNDO to require the performance of any term or obligation of the Terms, shall not prevent any subsequent enforcement of such term or obligation or be deemed as waiver of any subsequent breach by any other User.
Severance
If any provision (or part of a provision) of the Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the provision in question shall be enforced to the fullest extent permissible. The invalidity or unenforceability of such provision shall not operate to invalidate the remaining provisions of the Terms that shall remain in full force and effect.
Governing Law & Disputes Resolution
The Terms, your access to and use of our Platform, your relationship with WNDO all related matters are governed solely by the laws of the Arab Republic of Egypt. Any disputes between you and WNDO, arising from, connected with, or relating to the Platform, or any matters related thereto (collectively “Disputes”) shall be resolved before the competent courts of Egypt, and you hereby irrevocably submit and attorney to the original and exclusive jurisdiction of the Egyptian courts in respect of all Disputes.
Terms and conditions for using WNDO website and/or application to display, sell products and merchandise (hereinafter referred to as “Terms and Conditions”)
6- The validity of the VENDOR’s data: The VENDOR acknowledges that all the data and information that he submitted during the creation of his account are accurate, correct and not related to any other company. In addition to that, the VENDOR acknowledges that they are not involved in any fraud or deceit and he did not intentionally omit any statement related to him and if otherwise is detected; WNDO shall not allow the VENDOR to create an account.
WNDO then reserve the right to forbid and obstruct the VENDOR to use WNDO website and/or WNDO application. Provided that if this is proven; WNDO have the right to delete or cancel the VENDOR’s account without the need for any prior notice or warning. VENDOR lose his right to claim any damages as a result of this closure, and WNDO retains the right to claim the VENDOR for all damages claims incurred by it as a result of the violations committed by the VENDOR. Provided that the definition of “claim” for the purpose of this clause and for the purpose of the rest of the terms and conditions shall include any result of a breach of a legitimate interest or any right of any person, provided that this result includes material and moral damage. Moreover “claim” for the purpose of this clause and for the rest of the terms and conditions, shall mean any governmental and/or non-governmental claim and/or any claim from any person. the reference to “damages” means any person whose compensation shall include material and moral and not harm him for All actions, claims and judicial proceedings taken from time to time against such person and for all reasonable loss, damage, payments, costs and expenses incurred as a result of this circumstance.
7- Services: Under these terms and conditions, WNDO agrees to provide services to the VENDOR, which includes granting the VENDOR the right to exploit WNDO website and/or application and providing an electronic space for the VENDOR, which enables him to display, promote and sell his Products to consumers.
WNDO also agrees to provide the VENDOR with online Statistical, and marketing services, which is related to the products he sold. In order to enhance the commercial position of the VENDOR and enable him to determine the extent of his influence in the market and help him to earn more profits and benefits by selling the products on WNDO website and/or the application. VENDOR acknowledges that the service does not involve any obligation on WNDO regarding the process of sales procedures or after-sales services for the products, and it does not interfere in any way in these processes or in determining the selling prices of these products.
8- Nature of Services: The relationship between WNDO and the VENDOR shall not be interpreted in any way as a Partnership, Commercial Brokerage, Commercial Agency – whether agency by contracts or commission agency- or brokerage. It is not permissible in any way to consider WNDO as a distributor of VENDORs’ products with the non-applicability of any of these interpretations of results to WNDO and/or any of its affiliates.
Nevertheless, the contractual relationship between WNDO and the VENDOR dwell in providing the VENDOR with the opportunity to display his products on WNDO website and making them available for purchase by the consumer in return for the commission owed to WNDO and agreed upon between the two parties.
The VENDOR is not entitled to negotiate a decrease in the consideration for services for whatever reasons. However, WNDO has the right to amend the fee for the services at any time during the period of the VENDOR’s account activity according to its sole discretion. VENDOR does not have the right to object to the value of the services specified by WNDO or demand a modification.
For the purpose of this clause and for the rest of the Terms and Conditions, “tax” shall mean all forms of tax liability, whether contributions, and/or withholdings, including but not limited to, corporate income tax, withholding tax, and/or withholding tax. value added, stamp tax, real estate tax, customs duties, service fees, social security fees, salary income taxes, and/or any penalties, and/or or fines, fees, costs, and/or any related interest charged to the VENDOR in connection with the sale of Products.
The VENDOR is entitled to submit a request to the account manager, whether via the website or the application, to transfer all or some of the dues to his bank account after his entire bank statement is sent via email or the website. The bank transfer request shall be processed within 5 working days, except for Fridays and Saturdays and official holidays, and the VENDOR is solely responsible for the safety and correctness of his banking data that he will provide to WNDO, and WNDO shall not be responsible for any errors in the bank statements submitted to it.
11.1 The VENDOR acknowledges that the documents of ownership of the products are correct and that he is the sole and exclusive owner of the products. VENDOR also confirm that he has the right to make any transactions, use, dispose of the products and that there are no judicial measures taken against the products or according to the knowledge of the VENDOR, they were threatened to be taken to object to this right of ownership of the products. VENDOR also acknowledges and confirm that the ownership of products transferred to him in a legal manner without any legal Liability on WNDO and/or any of its affiliates in the event that these declarations or documents of ownership of the products proven incorrect or any fraud or deception by the VENDOR is proven. WNDO has the right to cancel the VENDOR’s account without the need for a prior notice or warning with the loss of the VENDOR’s right to claim any compensation because of this closure. WNDO reserves all rights to claim all/ any compensation from the VENDOR’s for the damages incurred by it because of any violations committed by the VENDOR’s, without prejudice to any of the consumer’s rights. In addition to the VENDOR’s obligation to insure and protect WNDO, and any of its affiliates against third parties in the event it is proven to the contrary and/or claim and/or hold such third party to WNDO with any burdens and/or issues, without any relationship or liability to WNDO and/or any of its affiliates. “Product Ownership Documents” for the purpose of this clause and for the rest of the terms and conditions shall mean all documents whatsoever relating to the transfer of ownership of the products to the VENDOR. For the purpose of this clause and for the purpose of the remainder of the Terms and Conditions “burdens” shall mean any liability which includes, but is not limited to, taxes, claims, debts, estimated fees, any type of liens, warranties, conditional sales contracts, retention of title contracts, choices purchase, and restrictions, including those relating to the transfer of title and any other encumbrances, or the making of contracts or the incurring of any of the aforementioned encumbrances
11.2 The VENDOR acknowledges that all products are free from any liens, encumbrance or burdens and also acknowledges and undertakes to guarantee the consumer to third parties in the event that such third party claims to the consumer any of these burdens now and in the future without any relationship or liability on WNDO and/or any of its affiliates. The VENDOR acknowledges warrants and undertakes that the completion of the sale of the products shall not result in any obstacles or restrictions on the consumer’s use of the products. VENDOR also acknowledges guarantees and undertakes that the ownership of the products will automatically pass the delivery process to the consumer without any burdens or obstacles.
12.1 Submission of the Required Contracting Documents: The VENDOR is obligated to submit all contract documents required to WNDO for the purpose of establishing his own VENDOR’s account, and he is also obligated to submit any documents that WNDO may require for the duration of the VENDOR’s account activity, and for the purpose of this clause and for the purpose of the remaining Terms & Conditions All documents related to the VENDOR’s commercial activity, including but not limited to: Personal ID, commercial register, tax card, and value-added tax registration certificate;
12.2 Compliance with the policies of the WNDO website and application: In the event that, WNDO agrees to create an account for the VENDOR. VENDOR acknowledges and accept to abide by, and bound by the terms and conditions of use of WNDO website and/or the application. To adhere to all the policies and instruction without exception. VENDOR is also obligated to sign Any subsequent acknowledgments of consent to create VENDOR account that WNDO may require at any time.
12.3 Confidentiality of VENDORs Account Information: The VENDOR’s acknowledges that the responsibility to maintain the confidentiality of his user name, password, and any information related to his VENDOR’s account, and the consequent results and damages, rests solely with him without the slightest responsibility on WNDO and any of its affiliates. In addition, he acknowledges that he must maintain the confidentiality of his data and that any negligence in preserving his data will not be borne by Window or any consequential damages because of such negligence.
12.4 Commitment to the purpose of WNDO website and/or Application: The VENDOR is obligated to use WNDO website and/application for the legitimate purposes for which it is intended only in accordance with the applicable Egyptian laws and according to the requirements of government agencies. VENDOR is also obligated not to promote anything and/or a product that violates the public order or public morals in Egypt, provided that the VENDOR bears the responsibility for any damages to any person resulting from a violation of this clause, without any liability to WNDO or any of its affiliates.
12.5 Obligation not to sell prohibited products: VENDOR is obligated not to sell any products from the list of prohibited products shown in the site. He/she is also obligated not to sell any other products that may pose a risk or damage to Public Health. However, WNDO has the right at any time to delete any product offered by the VENDOR on the WNDO website and/or application, even if it is not in the list of prohibited products, if it finds it necessary according to its sole discretion.
12.6 VENDOR Intellectual Property Rights: VENDOR acknowledges that it has a valid, ongoing license to use and/ or market the intellectual property rights of the products he displays and/or sells on the WNDO website and/or the Application. VENDOR also acknowledges that this right is not infringing in any way any other intellectual property right of any third party. , VENDOR bears the sole responsibility in the event the contrary proved, without any liability to WNDO, and any of its affiliates. VENDOR is obligated to guarantee and protect WNDO from any claims or compensation because of its breach of intellectual property rights in this clause. Moreover, WNDO has the right to take the necessary measures to cancel the display of the products subject to the violation on WNDO’s website and/or application. Without prejudice to WNDO’s right to cancel the VENDOR’s account and to claim the VENDOR for any damages, whether direct or indirect, caused by WNDO and/or any of its affiliates. The Definition of “Intellectual property rights” for the purpose of this clause and for the purpose of the rest of the terms and conditions. all industrial, literary rights, including but not limited to patents, copyrights, trademarks, trade name, trade mark, product configuration, industrial design, or Computer software rights, domain names, database rights, designs, formulas, mathematical rules, procedures, methods, techniques, ideas, know-how, programs, sub functions, tools, inventions, innovations, improvements, works of authorship, and any materials and all other similar recordings, data, graphics, reports, analyzes, and other writings, and any other inclusions in any form whatsoever. The VENDOR also grants WNDO a free exclusive right for the duration of the VENDOR’s account activity, to use, exploit, display, copy, distribute and disclose to any person any intellectual property rights of the VENDOR, provided WNDO maintain the form of these rights and does not change their content.
12.7 WNDO Intellectual Property Rights: VENDOR undertakes not to use any of WNDO’s Intellectual Property Rights in any advertisements or promotions without the prior written consent of WNDO on a case-by-case basis. VENDOR shall not consider the written consent to use a right of WNDO Intellectual property rights in a particular case as a permanent consent to use this right thereafter.
The VENDOR also acknowledges that any content displayed on WNDO’s Website/or Application, whether images, videos, or any other similar materials mentioned above, are related to the products and photographed through the Windows site or the Windows application becomes the property of WNDO, and the VENDOR may not dispose of it, whether by selling or renting it as It’s WNDO’s private property
12.8 Third Party Intellectual Property Rights: The VENDOR is obligated not to use any of the intellectual property rights of any person through WNDO’s website and/or application without securing a prior permission of such person. The VENDOR is liable for any damages to any person because of this violation.
12.9 Quality of Products: The VENDOR is obligated to display only original, not counterfeited products and undertakes not to violate the actual specifications of the products with the specifications listed and shown on the box of products on WNDO website and/or Application. The VENDOR is also obligated not to place any advertisement or any misleading information about the products that would deceive the consumer. VENDOR is also obligated that all the offered products contain all the data and information required by all applicable Egyptian laws, including but not limited to the Consumer Protection Law No. 181 of 2018, and it’s Executive Regulations (hereinafter referred to as the “Consumer Protection Law”). The provisions of the Consumer Protection Law are all included in these terms and conditions by referring to the same law, the VENDOR bears sole responsibility for any damages because of violating this clause without WNDO and/or any of its affiliates bear any responsibility. The VENDOR is obligated to ensure that the offered products are completely new products. In the case of used products, the VENDOR is obligated to indicate the condition of the merchandise, and any defects it has within the details in accordance with the Consumer Protection Law No. 181 of 2018.
12.10 Liquidated Damages: The VENDOR acknowledges that in case of discovering that counterfeit and/or used products are offered and/or sold and/or in violation of the specifications indicated on the products, he is obligated to return the price of the product in full to the consumer. The VENDOR is also obligated to pay a sum of 1,000 pounds (one thousand). EGP) for each counterfeit or used product, provided that this amount is an agreed compensation that is not subject to the control nor supervision of the judiciary. In addition to the payment of any compensation and/or fines that may be imposed by the Consumer Protection Agency, the courts, the applicable Egyptian laws and/or government agencies. The VENDOR shall ship a new product to the consumer with the same specifications or higher specifications without incurring any additional costs to the consumer.
12.11 Quality of Products: The VENDOR is obligated to guarantee the quality of all products he displays or sell. VENDOR acknowledges, warrant, guarantees and undertakes that they are in a good condition that allows their consumption by the consumer. In addition, he is solely responsible for any defects that may appear in the products in accordance with all applicable Egyptian laws, and compensate them in the event of any damage and/or loss of money or life resulting from defective products.
In the case of selling used products, the VENDOR is obligated to indicate the condition of the product, the date of manufacture, the period of use, and any apparent or hidden defects in the product as indicated in Article 12.9. In case a fraudulent act, omission or any similar act on the information provided from the VENDOR, he shall be obliged to return the product, and hold liable for all shipping expenses and refunding the price to the consumer within 5 working days.
12.12 Prohibited Uses: The VENDOR may not use WNDO website and/or Application to provide any kind of services to any person including but not limited to advertising services without the prior written consent of WNDO. Provided that the VENDOR shall not consider WNDO’s written consent in a particular case to be a permanent consent to use this right thereafter.
12.13 Delivery & transfer of possession: The VENDOR is obligated to deliver the products to the representative of the shipping company of WNDO’s Company within a maximum period of 24 hours from the date of the consumer’s issuance of the purchase order for the products on WNDO website and/or application to purchase any products from the VENDOR. VENDOR is obligated to write all his commercial data on the products’ packaging and cards and add the shipping invoice if applicable.
12.14 Tax invoice: The VENDOR is obligated to issue a tax invoice for the products sold and delivered to the consumer. In the case of natural persons, it must contain the VENDOR’s name, address, and the national number, and the receipt to indicate the product, price and product details. In the event that the VENDOR refuses to issue, a tax invoice to the consumer or a payment receipt for the products shall be returned to the VENDOR at his own expense and the price of the products is refunded to the consumer within 5 days.
12.15 After-Sales Services: The VENDOR is solely obligated before the consumer, and before any governmental or non-governmental agencies. Including but not limited to the Consumer Protection Agency, Supply Agency and any commercial fraud reports from the Ministry of Supply without any responsibility on WNDO and/or any of its affiliates to bear After-sales services, maintenance, and all other warranties and guarantees related to the products.
12.16 Tax obligations: The VENDOR is obligated solely, without any liability on WNDO, to pay any taxes whatsoever, whether directly or indirectly, related to the products in accordance with the applicable Egyptian laws.
12.17 Applicable Laws and Requirements of Governmental Entities: The VENDOR acknowledges he is obliged to all applicable Egyptian laws and any requirements that governmental entities may issue now or in the future, including but not limited to any new tax without any liability to WNDO and/or any of its affiliates.
18.1 Duration: The term of the Terms and Conditions shall start from the date of creation and activation of the VENDOR’s account, and for a period of one year from this date (the “Terms and Conditions Term”). Conditional that WNDO has the right to cancel VENDOR’s account and terminate these Terms and Conditions at any time throughout the term of the Terms and Conditions by notifying the VENDOR of its desire to terminate (30) thirty days before termination. VENDOR has the right to terminate at any time throughout the term of the terms and conditions by notifying WNDO of his desire to terminate 60 (sixty) working days before termination. Conditional that the term of the terms and conditions is automatically renewable for a similar period, unless one of the parties notifies the party The other desires to terminate 60 working days prior to termination without compensation.
18.2 Notice of Termination: In the event that the VENDOR breaches any of its obligations contained in these terms and conditions, and in particular the obligations set forth below, he will be warned to remove the causes of the violation within a period not exceeding 3 (three) working days from the date of his notification, and in case of repeating the same violation within a period of time less than a month from the date of its commission; WNDO has the right to stop providing services and cancel the account of the VENDOR on WNDO website and/or application without any right of the VENDOR to claim any compensation:
18.3 Immediate Termination:
WNDO has the right to cancel the VENDOR’s account immediately without notice in the following cases:
In the event that any of the force majeure events occurred outside the will of one of the parties, whether it was WNDO or VENDOR, the result of which would impede the implementation of (“the breaching party”) of any of its contractual obligations in accordance with these terms and conditions. In this case The breaching party shall notify the other party (the “non-violating party”) of the existence of a force majeure event with an indication of the impact of this on its implementation of its obligations within a maximum period of 5 (five) working days from the date of the occurrence of this situation. Conditional that failure to notify the non-breaching party during this period is considered a waiver of the right of the breaching party. In adherence to force majeure before the other party. The breaching party is not considered in breach of contractual obligations if the delay in its implementation or was unable to implement them as a result of a case of force majeure, provided that the breaching party commits to make the utmost endeavors to end or bypass the case of delay or reduce its effects as soon as possible. The defaulting party, in the event of its delay in carrying out any of its obligations due to the force majeure event, has the right to request the non-violating party to grant it a period of time equal to the period of time taken by the force majeure event to enable it to implement its obligations. “Force Majeure” means for the purpose of this clause and for the purpose of the rest of the terms and conditions, every event of a general nature. regardless of the time of its occurrence or the duration it takes, is beyond the will or control of any of the parties and the result of which is to impede this party from carrying out any of its contractual obligations. Including but not limited to Natural disasters such as earthquakes, volcanoes, hurricanes, fires, cases of war, riots, revolutions, civil disobedience, strikes, terrorist incidents, and/or any act or decision of sovereign acts or decisions. such as nationalization, confiscation, cessation of investment businesses, or any other events that may disrupt the national telecommunications network or The Internet is transformed from providing the services stipulated in the Terms and Conditions.
22. Notifications: All notices, warnings, correspondence, announcements, requests and approvals shall be in writing in the Arabic language and shall be considered valid and legally effective if sent by registered mail with acknowledgment of receipt, by e-mail, by express mail, or delivered by hand against a signature indicating receipt or by the bailiffs office at the competent court. VENDOR acknowledges the validity of the data submitted by him regarding his address. In the event that any party changes his address, he is obligated to notify the other party within a maximum period of five (5) days from the date of this change, otherwise the correspondence addressed to the address indicated from it shall be considered valid and producing all legal effects.
WNDO Company is obliged by the terms and conditions stipulated by the new Consumer Protection Law promulgated by Law No. 181 of 2018.
WNDO Company receives the cash value of the products and deposits it with the supplier’s Wallet on the Website or the Mobile Application, after deducting its financial dues, agreed upon with the terms and conditions that govern the relationship between the two parties.
The return policy includes two cases:
The first is in the event of a manufacturing defect in the product or the return without a reason in accordance to the period stipulated by the aforementioned law.
If the product has a manufacturing defect:
The customer has the right to request the replacement or refund of the value of defective products, violating technical specifications, or that cannot be used for the purpose for which they were intended, within 15 days from the date of purchase.
WNDO communicates with the Merchant or supplier, and he, in turn, is obligated to contact his maintenance and service center within 24 days (or the service center of the manufacturer in the absence of a maintenance center for the supplier) on the date of delivery of the defective product to examine it and issue a report on it within a period not exceeding 3 days’ Work from the date of receiving the product from the customer in order to issue a technical inspection report on it. WNDO shall be notified of the date of receiving the result of the technical examination within a period not exceeding fifteen working days (15 working days).
1- In the event that a technical inspection report is issued regarding the presence of a manufacturing defect in the returned product, and the customer desires to replace it, the supplier or exhibitor is obligated to supply a product similar to the returned product within a period not exceeding two working days from the date of issuance of the report. And he is committed to the shipping expenses, whether to withdraw it or to deliver it to the customer after technical examination or replacement
2- In the event of a report that there is a manufacturing defect in the returned product, and the customer desires to recover the cash value, WNDO will disburse the cash value to the customer while deducting it from the future financial dues from the supplier’s account.
3- In the event that a report is issued by the supplier that the returned product is free of manufacturing defects, WNDO Company will re-ship the product and deliver it to the customer within a period not exceeding three working days from the date of issuance of the report. And the customer is obligated to pay all shipping expenses to and from the service center.
Return without reason
The customer has the right to replace or return the product without any reason within 14 days from the date of purchase in accordance with the Consumer Protection Law.
1- The product must be unused
2- The product does not have any misuse (breaking, defacing, and tampering with the serial number or any other manifestation of misuse).
3- The product must be in the same condition it was in at the time of sale, with the same cover and the original factory sticker
4- To attach to it its complete contents, for example, the user manual, CDs explaining the use of the product, etc.)
General Provisions:
WNDO Company contacts the supplier’s maintenance and service center regarding sending maintenance shipments, as some products require special handling in transportation and packaging.
The merchant bears the full shipping costs for returning the defective product, and the delivery of the new product in case of replacement or refund of the value of the product.